• Research & development
- Research on of new releases of end-user IT equipment in order to determine strategy in this area for TNT HO BV end-users
- Do pilots with new end-user IT equipment
- Write advice reports
- Prepare / participate in roll-out projects of end-user IT equipment
• Investigation
- Do investigation on IT systems based on fraud either security incidents
- Write reports with the outcome of investigations directly to the person that have requested for the investigation
• Support
- Deliver VIP (read direct and at their desk) support to VIP users for all Services and products delivered by ICS, with a very strong focus on end-user IT equipment
- Deliver VIP support to VIP users in their home situation
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